I dont get it, to cheapen costs, big companies farm out support onto smaller electronics centres for them to do the work. Fair enough, as long as stuff is fixed.
What gives me the shits, is that i have to chase up my crap thats being fixed! ill give you a brief one, we had 4 or 5 problematic monitors under warranty that we called up to be fixed or replaced last year. I called the manufacturer, they directed me to call the service centre, they would do everything for me. Great! suits me fine as they will even come get them for free.
So i call the service centre, its 2 weeks to christmas he is busy. He will try to come that week, if not, the next. but they wont be fixed till early next year. Thats fine with me, we are shutdown over christmas/new year break.
early new year, monitors are still sitting there. so i call up the service centre to ask whats the go, he 'forgot' and will be there. ok sure no probs, we get busy and forget things too. im understanding like that.
still no one came to get them, i think i was almost a week later when i called him again to come get them. this time i wasnt so nice. so he shows up a day or so later, pretty rude - thats ok i have bad days too - and takes them. no paperwork, weird, but whatever. he tells us he will need a few days to fix them, he will bring them back when done. cool, good news!
3 weeks later no one has shown up, no one has called. i call up the service centre and ask what the fuck? he has no answer, waiting on parts. i asked when someone called to tell us because i missed the message. he had no answer for that one. so i call up the manufacturer and tell them what the go is, i need my monitors back ASAP, they are affecting our business, its been a long time.
So they call the service centre and ask them what happened, the dude tells me they are waiting on parts, i ask him what he is going to do for me. im promised two of them in 2 days, the other 2 by the end of the week. i agree to that, i dont expect instant results.
anyway, that was monday, no word, no monitors on wednesday. so i call up again. where are my monitors, i have to explain the story to another person, he calls the service centre. by this stage i told them i dont ever want to speak to anyone at the service centre again. he said the service centre didnt answer, he will try again and call me back in 15 mins. 2 hrs later, still no call. so i call up to stirr the pot some more. im promised another call back in the afternoon. that was yesterday.
this morning, called again. im so polite to the guy its disgusting! im told that the wrong parts were delivered to the service centre, plus there arent enough parts to fix them all, so it could be a few weeks (more than the almost month he has already had them). i tell them thats not good enough, i want them back by 5pm this afternoon. i also ask to speak to a team leader, he/she is busy (ohh surprise). i explain further that its STILL affecting our business, and that consumer affairs love stories like this. im promised a call back from the team leader, and thats what im waiting for now.
is it too much to ask to get some decent support for something i bought and paid extra for additional warranty??
this service centre is representing this large company, when i get shit service, im assuming the WHOLE company is like this.
i apologised to the support guy (the one on the phone) because i know its not his fault this has all happened, but he cops it from everyone who calls i guess.
sorry, but thanks for the rant if you read this
